Privacy Policy

Last updated: May 2026

LumenGlow ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your data when you visit lumenglow.co.za or place an order with us.

1. Information We Collect

When you place an order or contact us, we may collect the following information:

• Full name
• Email address
• Delivery address
• Phone number
• Payment information (processed securely through Yoco — we never store your card details)
• Order history and product preferences

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Send order confirmation and delivery updates
• Respond to your queries and support requests
• Improve our website and customer experience
• Send promotional communications (only if you have opted in)

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We only share your information with:

• Our courier partner (Bob Go) — to fulfil your delivery
• Our payment processor (Yoco) — to process your payment securely
• Our supplier — only your delivery address, to fulfil your order

4. Data Security

We take reasonable steps to protect your personal information from unauthorised access, disclosure or loss. Our website uses SSL encryption (HTTPS) for all transactions.

5. Your Rights

You have the right to request access to the personal information we hold about you, request correction of incorrect information, or request deletion of your data. To exercise these rights, contact us at info@lumenglow.co.za.

6. Cookies

Our website uses cookies to improve your browsing experience and process orders through WooCommerce. By using our site you agree to our use of cookies. You can disable cookies in your browser settings but this may affect your ability to place orders.

7. Contact

If you have any questions about this Privacy Policy, contact us at info@lumenglow.co.za, WhatsApp us on 083 652 0923 or visit our contact page.