Shipping Policy

Last updated: May 2026

LumenGlow offers free delivery on all orders across South Africa. Here is everything you need to know about how we ship your order.

1. Free Delivery

We offer free delivery on all orders to any address in South Africa. There are no minimum order requirements and no hidden shipping fees.

2. Processing Time

Orders are processed within 1–3 business days of receiving payment confirmation. Once processed, delivery takes 10–15 business days. Orders placed over weekends or public holidays are processed on the next business day.

3. Delivery Time

Once your order has been dispatched, estimated delivery times are:

• All areas across South Africa: 10–15 business days after order processing

Please note these are estimates and not guaranteed delivery times. Delays may occur during peak periods or due to courier challenges beyond our control.

4. Courier Partner

We use Bob Go to manage our deliveries. Bob Go selects the best available courier for your area which may include Courier Guy, Fastway, Dawn Wing or similar reputable SA couriers.

5. Tracking Your Order

Once your order is dispatched you will receive a tracking number via email or WhatsApp. You can use this to track your delivery directly on the courier's website.

6. Delivery Address

Please ensure your delivery address is correct when placing your order. We are not responsible for orders delivered to incorrect addresses provided by the customer. If you need to change your delivery address after placing an order, contact us immediately before dispatch.

7. Failed Deliveries

If a delivery attempt is unsuccessful because no one was available to receive it, the courier will typically make a second attempt or leave a collection card. If the parcel is returned to us, we will contact you to arrange redelivery at your cost.

8. Damaged in Transit

If your order arrives damaged due to transit, please photograph the damage immediately and contact us within 24 hours of delivery. We will work with the courier to resolve the issue.

9. Contact

For all shipping queries contact us at info@lumenglow.co.za, WhatsApp us on 083 652 0923 or visit our contact page.