Terms & Conditions

Last updated: May 2026

Please read these Terms and Conditions carefully before using lumenglow.co.za or placing an order. By accessing our website or placing an order you agree to be bound by these terms.

1. About Us

LumenGlow is an online retail store based in South Africa, operating at lumenglow.co.za. We sell RGB LED neon strips and related products.

2. Products

We make every effort to accurately describe our products including colours, features and specifications. However we cannot guarantee that your device's display accurately reflects the actual colours of the product. Product images are for illustrative purposes.

All products are subject to availability. We reserve the right to discontinue any product at any time without notice.

3. Pricing

All prices on our website are displayed in South African Rand (ZAR) and include VAT where applicable. We reserve the right to change prices at any time without prior notice. The price you pay is the price shown at the time of your order.

4. Orders

By placing an order you confirm that:

• You are at least 18 years old or have the consent of a parent or guardian
• You are legally capable of entering into a binding contract
• The delivery information you have provided is accurate and complete
• You are authorised to use the payment method provided

We reserve the right to refuse or cancel any order at our discretion, including if we suspect fraudulent activity.

5. Payment

We accept payment via Yoco which supports Mastercard and Visa. All payments are processed securely. We do not store your card or payment details. All payments are processed securely. We do not store your card or payment details.

6. Delivery

Please refer to our Shipping Policy for full details on delivery times and conditions. LumenGlow is not liable for delays caused by the courier, incorrect addresses provided by the customer, or circumstances beyond our control.

7. Returns and Refunds

Please refer to our Refund and Returns Policy for full details. Returns are accepted within 7 days of receipt for unused items in original packaging.

8. Product Use

Our RGB neon strips are designed for indoor decorative use. By purchasing our products you agree to:

• Use the product only with a compatible USB power source (5V)
• Not expose the product to water or moisture beyond normal indoor humidity
• Not leave the product unattended while powered on for extended periods
• Keep the product away from children under 3 years old due to small components

LumenGlow is not liable for any damage, injury or loss resulting from misuse of our products.

9. Intellectual Property

All content on lumenglow.co.za including images, text, logos and design is the property of LumenGlow or used with permission. You may not reproduce, distribute or use our content without prior written consent.

10. Limitation of Liability

To the maximum extent permitted by South African law, LumenGlow is not liable for any indirect, incidental, special or consequential damages arising from your use of our products or website. Our liability is limited to the purchase price of the product in question.

11. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes arising from these terms or your use of our website shall be subject to the jurisdiction of the South African courts.

12. Consumer Protection Act

These terms are subject to the Consumer Protection Act 68 of 2008 of South Africa. Nothing in these terms limits your rights under applicable South African consumer protection legislation.

13. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated date. Your continued use of our website after changes constitutes your acceptance of the new terms.

14. Contact

For any questions regarding these Terms and Conditions, contact us at info@lumenglow.co.za, WhatsApp us on 083 652 0923 or visit our contact page.